Orders:

Our site uses an order form for customers to request products and services. We collect billing and shipping contact information and financial information. Contact information from the order form is used to authorize charges and to send orders to you. Your contact information may also be used to reach you if there is a problem fulfilling your order. If you provided an e-mail address this may be used to send automatic order status notifications or to contact you in the event that there is a problem fulfilling your order. Financial information that is collected is used to bill you for products and services. If you opt-in your mailing or e-mail address may be added to our mailing list and used for JewelMak circulars or catalogs. Users may opt-out of receiving future mailings We do not market by telephone.

Links to Other Sites:

In an attempt to provide increased value to our visitors, Ginkgonewyork.com may link to various third party Websites. We will only link to sites that respect the privacy of their visitors. Nonetheless, each linked site has its own separate privacy and data collection practices, independent of Ginkgonewyork.com. These linked sites are only for your convenience and you access them at your own risk. Ginkgonewyork.com has no control over these linked sites, no responsibility or liability for these independent policies or actions, and is not responsible for the privacy practices or content of such Websites. We invite any feedback pertaining to sites that we may link to.

Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. When you place orders or access your personal information on-line, we offer the use of a Secure Socket Layer (SSL) encryption technology. Personal information is stored behind a secure network firewall monitored by a tier-1 Internet service provider, 24 hours a day, 7 days a week.

If you are on our mailing list and would like to be removed or to change your information you have the following options:

1. You can send email to info@ginkgonewyork.com
2. You can send mail to the following postal address:

Ginkgo New York
Customer Service
344 East 59th Street
New York, NY 10022

Policy Changes

If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web site. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our web site and will replace any prior policies which are inconsistent.

What are our terms and conditions?

Please visit our terms and conditions page.

How much is shipping?

$15.00 shipipng for orders under $150.
Free shipping for orders over $150.
Special overnight delivery is available for an additional $25.

How do I return goods if I am not satisfied?

Please visit our terms and conditions page.